Terms and Conditions

Welcome to AquaFood Shop. These Terms and Conditions govern your use of our online store and the purchase of products and services offered on www.aquafood.co.uk. By accessing our website and making a purchase, you agree to comply with these Terms and Conditions. Please read them carefully before proceeding.

1. General Information:
1.1. AquaFood Shop is an online store based in the UK, specializing in the sale of aquarium fish, reptiles, snakes, frogs, birds, rodents, foods, plants, medication, accessories, vitamins, and related products.
1.2. By using our website and purchasing products, you confirm that you are at least 18 years old or are using this platform under the supervision of a legal guardian.

2. Product Information:
2.1. AquaFood Shop strives to provide accurate and detailed product information, including images, descriptions, and specifications. However, we do not guarantee the completeness or accuracy of such information. It is your responsibility to review and verify product details before making a purchase.
2.2. We reserve the right to modify, discontinue, or update any product without prior notice.

3. Pricing and Payments:
3.1. All prices listed on AquaFood Shop are in GBP (Great British Pounds) and inclusive of applicable taxes, unless stated otherwise.
3.2. Payment for purchases can be made using the accepted payment methods available during the checkout process.
3.3. By completing a purchase, you agree that you are authorized to use the selected payment method, and the information provided is accurate and up-to-date.

4. Order Processing:
4.1. After placing an order, you will receive an order confirmation via email, acknowledging receipt of your order. However, this confirmation does not guarantee product availability or acceptance of the order.
4.2. AquaFood Shop reserves the right to refuse, cancel, or limit any order, at its discretion. In such cases, we will notify you promptly and issue a refund if applicable.

5. Shipping and Delivery:
5.1. AquaFood Shop offers shipping within the United Kingdom only, subject to shipping restrictions and charges.
5.2. Delivery times and costs are provided during the checkout process and may vary depending on the destination and chosen shipping method.
5.3. The risk of loss or damage to the products passes to you upon delivery. Please inspect the delivered products for any damages and report them to us within 24 hours.

6. Returns and Refunds:
6.1. AquaFood Shop adheres to a Returns and Refunds Policy, available on our website. Please review this policy for information on returning products and eligibility for refunds.

7. Privacy Policy:
7.1. Protecting your privacy is essential to us. Please refer to our Privacy Policy, which explains how we collect, use, and protect your personal information.

8. Intellectual Property:
8.1. All content on AquaFood Shop, including images, text, graphics, logos, and trademarks, is the intellectual property of AquaFood Shop and its licensors and is protected by applicable copyright and trademark laws.
8.2. You may not use, reproduce, distribute, or modify any content from our website without obtaining prior written permission from AquaFood Shop.

9. Limitation of Liability:
9.1. AquaFood Shop shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our products, website, or any related services.
9.2. AquaFood Shop’s liability, in any case, shall not exceed the total amount paid for the specific product or service that caused the alleged damage.

10. Governing Law and Jurisdiction:
10.1. These Terms and Conditions are governed by the laws of the United Kingdom.
10.2. Any dispute arising from the use of AquaFood Shop shall be subject to the exclusive jurisdiction of the courts located in the UK.

11. Changes to the Terms and Conditions:
11.1. AquaFood Shop reserves the right to modify or update these Terms and Conditions at any time without prior notice.
11.2. The updated Terms and Conditions will be effective from the date of publication on our website.

By using AquaFood Shop, you agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact our customer support team for assistance.

Last updated: 24.07.2023