Privacy Policy

Effective Date: 24.07.2023

Welcome to AquaFood Shop (hereinafter referred to as “we,” “us,” or “our”). We are a UK-based company committed to safeguarding the privacy of our users and customers while providing a secure and enjoyable online shopping experience for all. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of personal information when you access or use our website (the “Site”) and purchase products or services from AquaFood Shop.

1. Information We Collect

1.1. Personal Information: When you visit our Site and make a purchase, we may collect personal information that you voluntarily provide, such as your name, email address, postal address, phone number, and payment details. This information is necessary to process your orders and ensure efficient customer service.

1.2. Account Information: If you create an account on our Site, we will collect and store your login credentials, preferences, and other relevant details to manage and enhance your shopping experience.

1.3. Device and Usage Information: We may collect information about your device, IP address, browser type, operating system, and usage patterns when you access our Site. This data helps us analyze and optimize the performance of our services.

1.4. Cookies and Similar Technologies: AquaFood Shop uses cookies and similar technologies to track user preferences, enable certain features, and enhance user experience. Cookies also help us gather analytical information to improve our Site and tailor our marketing efforts.

2. How We Use Your Information

2.1. Order Processing: We use the personal information you provide to process and fulfill your orders, arrange for deliveries, and handle any customer service requests related to your purchases.

2.2. Account Management: If you create an account with us, we use your account information to administer your account and provide personalized services, such as order history and wish lists.

2.3. Communication: We may use your contact information to communicate with you regarding your orders, promotions, product updates, and other relevant information related to AquaFood Shop. You can opt-out of marketing communications at any time.

2.4. Improving User Experience: Your device and usage information help us analyze website performance and user behavior, allowing us to optimize our Site and services.

2.5. Legal Compliance: We may use your personal information to comply with applicable laws, regulations, or legal obligations in the United Kingdom.

3. How We Protect Your Information

3.1. Security Measures: AquaFood Shop employs industry-standard security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

3.2. Payment Security: We work with reputable payment processors to securely process your financial transactions, and we do not store sensitive payment information on our servers.

4. Third-Party Disclosure

4.1. Service Providers: AquaFood Shop may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing agencies. These service providers are contractually bound to use your information only for the purposes specified by us and in compliance with applicable data protection laws in the United Kingdom.

4.2. Legal Requirements: We may disclose your personal information if required by law, court order, or governmental regulation, or if we believe it is necessary to protect our rights, property, or safety, or that of others.

5. Your Choices

5.1. Access and Correction: You have the right to access and update your personal information held by AquaFood Shop. You can do this by logging into your account or contacting our customer support team.

5.2. Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may affect certain features and functionality on our Site.

6. Children’s Privacy

AquaFood Shop does not knowingly collect or solicit personal information from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.

By using AquaFood Shop’s services, you agree to the terms of this Privacy Policy. Please read this document carefully before providing any personal information.