FAQs (Frequently Asked Questions)
1. How to search for products?
– You can search for products by entering the product name or keyword into the Search Bar at the top of any page. It’s best to use a general description for more accurate results. Using more keywords will narrow down the products displayed on the results page. Once you find a product you’re interested in, simply click on the product name or image to view more details.
2. How are shipping costs calculated?
– Our shipping costs are straightforward. We charge a fixed rate of 15 GBP for packaging and shipping, regardless of the size of your order. No hidden fees or complicated calculations. For more information, please review our delivery terms.
3. What is Buyer Protection?
– Our Buyer Protection is a set of guarantees designed to provide you with a secure shopping experience on our website. You can shop with confidence knowing that you are protected in the following scenarios:
– If the item you ordered does not arrive within the time promised by the seller.
– If the item you received is not as described.
4. Can I visit you personally?
– We apologize, but personal visits to our warehouse, office, or fish breeding facility are not permitted. We have optimized our system for efficient mail order processing, ensuring speedy shipment of orders. If you have any inquiries or concerns, our customer support team is always here to assist you.
5. How do I track my order?
– Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your package. You can use this tracking number to monitor the status and location of your shipment until it reaches your doorstep.
6. What payment methods do you accept?
– We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Rest assured that all transactions are encrypted and secure.
7. Do you offer international shipping?
– Unfortunately, at this time, we only offer shipping within the UK. We do not provide international shipping services. During the checkout process, you can select your preferred address within the UK from the available destinations. Please note that shipping times may vary depending on your location within the UK. If you have any further questions about our shipping policy, please don’t hesitate to contact our customer support team. We apologize for any inconvenience this may cause and appreciate your understanding
8. What is your return policy?
– If you are not completely satisfied with your purchase, we offer a hassle-free return policy. You can return the item within 14 days of receiving it for a refund or exchange. Please review our Return Policy page for detailed instructions and conditions.
9. How can I contact your customer support?
– Our customer support team is ready to assist you with any inquiries or issues you may have. You can reach us through the Contact Us page on our website, where you’ll find a contact form and our email address. We aim to respond to all queries within 24 hours.
If you have any other questions not covered here, feel free to contact us, and we’ll be happy to help!