Thank you for shopping with AquaFood Online Shop. We value your satisfaction and want to ensure a smooth and hassle-free shopping experience. Please take a moment to review our return and refund policy below:
Your Order Cancellation Rights:
You have the right to cancel your order within 14 days without providing any reason for doing so.
The cancellation period expires 14 days from the date you received the goods or when a third party you appointed, who is not the carrier, takes possession of the delivered product.
To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can notify us of your decision by visiting the Contact Us page on our website.
Upon receipt of the returned goods, we will reimburse you within 14 days. We will use the same means of payment as you used for the order, and you will not incur any fees for the reimbursement.
Conditions for Returns:
To be eligible for a return, please ensure that:
1. The goods were purchased within the last 14 days.
2. The goods are in their original packaging.
Goods that cannot be returned:
Please note that certain items are non-returnable. These include:
1. Any live stock.
2. Goods made to your specifications or those that have been clearly personalized.
3. Goods that, after delivery, have been inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
You are responsible for the cost and risk associated with returning the goods to us. Please send the goods to the address provided by us for returns.
To safeguard against damage or loss during return shipment, we recommend using an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of received return delivery.
If you have any questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to contact us. Our customer support team will be happy to assist you.
We hope this policy provides clarity on our return and refund procedures. At AquaFood Online Shop, we strive to ensure your satisfaction with every purchase. Thank you for choosing us as your trusted provider of aquatic products.